Fozia Arif

UK Delivery:
- Standard (2-5 Working Days): £5.00
- Next Day Delivery: £8.00 (Order before 12 PM, Mon-Thu)

European Countries (EU):
- £18 (Shipping times vary by country)

US & Rest of the World:
- £22 (Shipping times vary by location)

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer installment payment options through Klarna and Clearpay.

Yes, we offer free standard shipping on all UK orders over £100. For international orders, free shipping is available on orders over £200.

After placing your order, you will receive a confirmation email with your order details. Once it has been shipped, you will receive a tracking number to monitor its progress. If you need any assistance regarding your order status, please contact our customer support team at admin@foziaarif.com.

You can modify your order within 24 hours of placing it or as long as it hasn't been shipped. Once your order has been processed for shipment, changes can no longer be made. Please contact us as soon as possible if you need to make any modifications at admin@foziaarif.com.

We offer worldwide shipping. Shipping rates and times vary depending on your location.

All orders are shipped from 2B Boleyn Road, Forest Gate, London, United Kingdom, E7 9QE.

Orders are typically processed within 2-5 business days. Shipping times depend on your location and the selected shipping method.

Yes, express shipping options are available at checkout.

For urgent orders, please contact us immediately after placing your order at admin@foziaarif.com. We'll do our best to prioritize your order, though expedited processing may incur additional fees.

Next-day delivery is available only within the UK. Orders must be placed before 12 PM (noon) from Monday to Thursday to qualify. Orders placed on Friday for next-day delivery will likely arrive on Monday due to the weekend.

Once your order is shipped, you will receive an email with a tracking number. You can use this number to track your package on the carrier's website.

The courier will attempt delivery multiple times. If undelivered, your package may be held at a local facility for pickup or returned to us. In some cases, the courier may leave a card with instructions for how to arrange redelivery or pick up your package.

Import duties, taxes, and customs fees vary by country and are the buyer's responsibility.

Yes, customs charges depend on your country's regulations and must be covered by the customer.

You can change or cancel your order within 24 hours of purchase, as long as the order hasn't been processed or shipped.

Unfortunately, once an order is placed, we are unable to add items to it. If you wish to purchase additional items, you would need to place a new order.

If you need to change your shipping address, please contact us within 24 hours of placing the order. Once the order has been shipped, we are unable to update the address.

We process and ship orders Monday to Friday. Weekend delivery depends on the courier service and the shipping method selected at checkout. Please check with the courier for more details.

If you believe your package has been lost or stolen, please contact our customer support team immediately. We will assist you in filing a claim with the carrier or arranging a solution.

We use high-quality materials like soft cotton, silk, chiffon, and satin in our handcrafted abayas and Middle Eastern wear. Each item is carefully made to ensure comfort, style, and durability.

Yes, we are committed to ethical sourcing and sustainable practices. All our materials are sourced from suppliers who meet our strict ethical standards, and our garments are produced in fair working conditions.

Yes, we provide a detailed size chart to help you choose the correct size. If you are unsure, feel free to contact us for assistance.

Yes, many of our designs are available in extended sizes. Please check the size chart for each product, or contact us for custom sizing options.

We release seasonal collections four times a year, with special limited editions throughout the year. Subscribe to our newsletter to be the first to know about new arrivals.

Our products are made from high-quality fabrics that are pre-shrunk to minimize any shrinkage after washing. We recommend following the care instructions to maintain the fabric's longevity.

Yes, we offer custom design services. If you want a specific design or need tailoring, feel free to contact us, and we will work with you to create a perfect piece.

We recommend following the care instructions on the garment's label for the best results. For most of our products, gentle washing or dry cleaning is recommended to maintain their quality.

Yes, we accept returns within 14 days of delivery. Please email us before returning any items. It is the buyer's responsibility to ensure the return is successfully delivered, so we recommend using tracked postage. The buyer is also responsible for the cost of return shipping. For more information, please see our Return and Exchange Policy.

International returns follow the same 14-day policy, but customers are responsible for all return shipping costs and any applicable customs fees. We recommend using a tracked shipping method and keeping proof of postage.

Yes, you can exchange an item within 14 days of delivery. Please email us before returning any items. It is the buyer's responsibility to ensure the return is received, so we recommend using tracked postage. Customers outside the UK may need to cover the cost of reshipping the exchanged item.

If you received an incorrect size, please contact us immediately at admin@foziaarif.com with your order number and photos of the item and label. We'll arrange for a replacement at no additional cost.

Return shipping costs are the responsibility of the buyer unless the item is faulty or incorrect. In such cases, please contact us at admin@foziaarif.com for assistance.

Refunds are processed within 5-10 business days after receiving the returned item. The refund may take up to 5 days to reflect in your account, depending on your payment method and bank processing times.

You will receive an email notification once we've received your return and processed your refund or exchange. For exchanges, you'll receive a new tracking number when your replacement ships.

If you receive a damaged item, please contact us within 48 hours of delivery at admin@foziaarif.com. Provide photos, and we will arrange a replacement or refund.

If you receive an incorrect item, please contact us immediately, and we will arrange for a replacement or refund.

Sale items are non-refundable unless faulty. Please check the item carefully before purchase.

Yes, we offer special pricing for retailers and bulk orders. Please contact our wholesale department at wholesale@foziaarif.com for more information and pricing.

Our design studio is open by appointment only. Please contact us at appointments@foziaarif.com to schedule a visit and view our collections in person.

We're always looking for passionate ambassadors! Please visit our Affiliates page or email affiliates@foziaarif.com with details about your platform and audience.

Currently, we do not have a formal loyalty or rewards program. However, we occasionally offer special promotions and discounts to our customers through our newsletter and social media.

You can reach us via email at admin@foziaarif.com. We strive to respond to all inquiries within 24-48 hours.

Currently, we only operate online. Our collections are available exclusively through our website, FoziaArif.com.

Yes! First-time customers can enjoy a special discount by subscribing to our newsletter. You'll receive a promo code that you can use on your first order.

To stay updated on upcoming sales and promotions, subscribe to our email list or follow us on social media. We regularly post about new arrivals and exclusive offers.

Yes, we use SSL encryption to ensure that your credit card information is securely processed.

Yes, we accept PayPal and other secure online payment methods.

We offer instalment payment options through Klarna, Clearpay, and other available services, where applicable.

All prices are in British Pounds (GBP). If you're shopping from another country, your bank or payment provider will automatically convert the amount to your local currency.

Yes, we offer gift cards in various denominations. You can purchase them directly on our website.

To use your gift card, simply enter the card code during checkout. The amount will be deducted from your total purchase.

Yes, our gift cards can be used for any order regardless of shipping destination.

Our gift cards are valid for one year from the date of purchase.