How Can We Help?
Find answers about orders, delivery, returns, sizing and caring for your Fozia Arif pieces.
Shopping at Fozia Arif
What is Fozia Arif?
Fozia Arif is a British modest-fashion brand with roots in East London. Our current online collection centres on abayas, with embroidery, flowing shapes and occasion dressing among the details you will find. Explore the available designs in our Abayas collection or discover more through Our Story.
Where is Fozia Arif based?
Fozia Arif is a UK business with origins in East London. Please contact us before visiting any address shown in a policy: a registered business address or returns address does not necessarily operate as a customer shop. Our Contact Us page is the best starting point for enquiries.
What products do you currently sell?
Our current active online range is abayas. Each product page shows its available colours, size options and what is included with that particular design. Other departments mentioned in our future vision should not be taken as available collections; shop the pieces currently listed in the Abayas collection.
How do I browse your collections?
Use Clothing in the main menu and select Abayas, or go directly to the Abayas collection. Open a product to see its photographs, description, available size and colour options. Check the selected variant before adding it to your bag, as availability can differ between options.
Where can I find new arrivals?
The Abayas collection shows our available abaya designs. A separate New Arrivals department is not needed to see the current range. Check product details and availability there, or subscribe through the website newsletter if you would like to receive collection announcements when these are sent.
Can I shop internationally?
Fozia Arif offers delivery across the United Kingdom and a wide range of international destinations. Available delivery services and charges are confirmed at checkout according to your address. A country appearing in the region selector does not guarantee that every postcode or parcel can be served.
How can I verify the authenticity of your products?
Order through foziaarif.com and keep your order confirmation. If you are unsure whether a social profile, payment request or another website belongs to us, contact us before paying. Do not send card information or security codes in a message to someone claiming to represent the brand.
How can I contact you before ordering?
Use our Contact Us page or email admin@foziaarif.com. Include the product name and your question about fit, colour, delivery or care so we can give a useful response. For a delivery enquiry, tell us the destination country and postcode without sending unnecessary personal information.
Products, Stock & Availability
How do I know whether an item is in stock?
Choose the size and colour you want on the product page and check whether that combination can be added to your bag. Availability is specific to the selected option. An item remaining in your bag does not reserve stock; availability and the final order are confirmed during checkout.
What does sold out mean?
Sold out means the selected product or size-and-colour combination is not currently available to order through that listing. Another variant may still be available. It does not confirm that the design is permanently discontinued, and it is not a promise that more stock will arrive.
How accurate are your product photographs?
Use the photographs alongside the written description and selected colour name when choosing a piece. Lighting, styling and your display can affect appearance. If an essential detail such as fastening, lining or what is included is unclear, ask us before ordering; a product must still match its description.
Why might colours look different on screen?
Screens, brightness settings and photographic lighting can make the same colour appear warmer, cooler, lighter or darker. Compare the colour name with the photographs for the selected variant. If a precise shade matters for an occasion, contact us for clarification rather than relying on one image alone.
Do sizes and measurements vary by design?
Fit can differ because an open abaya, a tied waist and a flared silhouette sit differently on the body. Compare the individual design with the Size Guide, rather than assuming the same label produces the same shape. Ask us for a specific garment measurement if it is not stated.
Can I order an unavailable item?
Only place an order when the product page and checkout allow the required option to be purchased. Do not assume an unavailable size can be supplied by adding a note to another variant. Contact us before ordering if you need a combination that is not offered.
Sizing, Length & Fit
How do I choose my abaya size?
Compare your bust, waist and hip measurements with the Size Guide, then consider the design and preferred length. Read the individual product description as well: shape and what is worn underneath affect fit. If a measurement is missing, ask us before ordering instead of choosing from height alone.
What do sizes 52, 54, 56 and 58 mean?
These are the size options currently used for our abayas, paired with S, M, L and XL respectively. Our Size Guide also uses them as length labels. Check both its body-measurement guidance and the actual product details; the number on its own is not a complete fit measurement.
Do these numbers refer to garment length?
Our Size Guide identifies 52, 54, 56 and 58 as size-and-length labels. Do not treat them as independently verified exact inch measurements for every design: the current guide does not provide measured lengths for each women's garment. Ask us to confirm the length of the specific piece before ordering.
How do I measure my bust?
Use a flexible tape around the fullest part of your bust, keeping it level across your back. Stand naturally and avoid pulling the tape tight. Measure over the undergarments you expect to wear, then compare the result with the Size Guide and ask about garment ease if it is unclear.
How do I measure my waist and hips?
Measure around your natural waist and the fullest part of your hips, keeping the tape level and comfortably close to the body. Record both measurements in the same units used by the Size Guide. Do not substitute a trouser size or guess from a label used by another brand.
How do I measure abaya length?
Measure a full-length garment that already sits where you like it, from its high shoulder point to the hem. Use the footwear you plan to wear when deciding your preferred length. Send us that measurement and the design name if the product page does not state the garment's measured length.
How should my height affect my selection?
Height is a starting point, alongside body proportions, footwear and how far above the floor you prefer the hem. Use the Size Guide alongside the actual garment length, rather than treating a height range as a guarantee. Ask us to confirm the specific piece if the measurement you need is missing.
What if I am between sizes?
Compare all the relevant measurements and consider whether you want room for layering or a more defined waist. A larger label does not always solve a length or shoulder issue. Contact us with your measurements and the design name before ordering so the choice can be checked more carefully.
Are Fozia Arif abayas loose-fitting?
Our current designs include flowing silhouettes, but they do not all fit in the same way. The Signature design has a waist tie and flare; Midnight Elegance is described as an open abaya with an inner. Review the selected design and Size Guide for the coverage and room you prefer.
Does the fit vary across designs?
Yes, the current product descriptions show different constructions and silhouettes. An open layer and inner will sit differently from a garment with a tied waist. Compare the description, photographs and measurement guidance for the exact design, and tell us about any particular fit concern before ordering.
Do you offer petite or longer lengths?
The two current abaya listings offer sizes 52, 54, 56 and 58. A separate petite, extended-length or custom-length service has not been established in those listings. Check the available options and ask us about the actual garment measurements if you need a shorter or longer fit.
Can you help me select a size?
Yes—send your bust, waist and hip measurements, height, preferred garment length and the product name through Contact Us. Tell us what you plan to wear underneath. We can consider the available information, but an accurate recommendation depends on confirmed measurements for the particular garment.
Placing & Managing Orders
How do I place an order?
Open the product you want, select its size and colour, then add it to your bag. Review your selection before proceeding to checkout. Enter your delivery details and check the shipping service, currency, payment method and final total before paying. Keep the order confirmation for your records.
Do I need a customer account?
You can proceed through checkout without creating a separate store account where guest checkout is offered. An express-payment provider may ask you to sign in to its own service. Use an email address you can access so you can receive order information and contact us if anything needs checking.
How do I know an order was successful?
Look for the order-confirmation screen and the confirmation email with your order reference. A payment authorisation alone is not enough to confirm the complete order. If the page closes unexpectedly or you are unsure, contact us before trying again so you do not accidentally place another order.
Why haven’t I received an order confirmation?
Check spam or junk folders and the email address entered at checkout. If payment appears to have been taken but no order reference arrived, contact us with the approximate order time and the email used. Never send your full card number, password or bank security codes.
Can I update my delivery address?
Contact us immediately with your order reference and the corrected address. We will check whether the parcel can still be amended; changes are not guaranteed once processing or dispatch has started. Updating an address in an account does not necessarily change an order that has already been placed.
Can I change my selected size or colour?
Contact us as soon as possible with the order reference and exact replacement option. We need to check stock and whether processing has started before confirming an amendment. If the parcel has already been dispatched, an eligible return and a separate order may be needed instead.
Can I add an item to my order?
Ask us before placing a second order if you want to add something to a recent purchase. We cannot promise that an existing order can be changed or charged again. Until we confirm otherwise, a separate purchase has its own checkout total, shipping options and stock availability.
Can I remove an item?
Contact us promptly and identify the item and variant you want removed. We will check the order's status before confirming what is possible. If goods have already been sent, your applicable cancellation or return rights still need to be considered; an amendment request does not automatically stop dispatch.
Can I cancel before dispatch?
Tell us clearly that you want to cancel and include your order reference. For a qualifying UK online goods purchase, cancellation can be notified before delivery; it is not restricted to the period before dispatch. If the parcel is already travelling, we will explain the return steps and applicable deadlines.
Can I order for someone else?
Enter the intended recipient's complete delivery address and use your own contact details where appropriate for order confirmation. Check that the recipient can accept the parcel and any destination charges. Refunds normally return to the original payment method, so ordering a gift does not transfer payment rights to its recipient.
What happens if an item becomes unavailable?
If there is a problem supplying an ordered item, contact us with your order reference so it can be checked. We should explain the available resolution rather than substituting another size, colour or design without agreement. Where an order cannot be fulfilled, any payment owed back must be refunded appropriately.
Payments, Prices & Currency
What payment methods do you accept?
Use the payment options displayed at checkout for your order. Available methods can depend on your location, device, currency and provider eligibility. A method mentioned in an older policy or shown as an icon is not a promise it will appear for every customer; review the actual checkout choices before paying.
Can I pay using Visa or Mastercard?
Check the card-payment choices displayed in checkout for your order. If Visa or Mastercard is offered there, enter the requested billing details and complete any bank verification. Availability and authorisation depend on the payment provider; we cannot guarantee that a particular card will be accepted.
Is American Express accepted?
American Express should only be treated as available when it is offered in the checkout for your order. Payment availability can differ by market and provider. If your preferred card is not supported, choose another method displayed there rather than sending card details to our team by email.
Is PayPal available?
Look for PayPal among the checkout payment options. If it is not shown for your order, do not assume it is available from wording in an older policy. Provider availability may depend on market and transaction details; use one of the methods actually presented or contact us before purchasing.
Can I use Apple Pay or Google Pay?
Supported wallets appear when your device, browser and payment setup are eligible. Shopify's current settings list Google Pay and Shop Pay; this does not establish Apple Pay availability for every customer. Check the wallet buttons and final payment options shown in your own checkout before relying on a particular method.
Are Klarna or Clearpay available?
Only use Klarna or Clearpay if that provider appears in your checkout. We have not established that either is enabled for every market, despite older Terms mentioning them. Any instalment agreement is subject to the provider's eligibility checks and terms; review those before choosing that method.
Which currency will I pay in?
Prices are shown in a local currency where supported. The currency displayed in the final checkout is the one your order will be charged in. If checkout shows pounds sterling (GBP), your payment will be processed in pounds; check the country selector and full order total before paying.
Why do prices change between markets?
Displayed prices may differ because of currency conversion, market pricing, rounding or applicable taxes. Selecting another country can also change shipping availability. Review the complete checkout summary for your destination rather than comparing a converted product price alone; the payable amount is the one you approve before payment.
Will my bank charge conversion fees?
Your bank or payment provider may charge a conversion or international-transaction fee under its own terms. We cannot determine that fee from the store's displayed price. If checkout charges a currency different from your account currency, ask your provider how it calculates the exchange rate and any additional charges.
Are taxes included in prices?
Check the product wording and the final checkout breakdown for your destination. A tax line at checkout is not automatically an import-duty payment, and shipping is separate unless stated. Import taxes or handling charges not collected in advance may still be requested at destination; ask us if the breakdown is unclear.
Why was my payment declined?
Your bank or payment provider decides whether to authorise a payment. Check your billing details, available funds and any security-verification request, then contact the provider if needed. If you are unsure whether an order already exists, ask us before repeatedly trying to pay to avoid duplicate orders.
What if a payment appears twice?
Check whether both entries are completed charges or whether one is a temporary authorisation. Your provider can explain pending entries. Contact us with the order reference, amount and dates so we can investigate; conceal card details in screenshots and never send full card numbers or security codes.
United Kingdom Delivery
What does UK standard delivery cost?
UK standard delivery costs £5. Free standard delivery is available on eligible UK orders of £100 or more. Standard delivery is estimated at 3–5 working days; check the estimate and final delivery options shown for your address at checkout before completing payment.
How do I qualify for free UK delivery?
Free standard delivery is available on eligible UK orders of £100 or more. Select the free option if it appears at checkout. It covers the standard service, not an upgrade to expedited delivery. Review the final shipping summary after entering your delivery address and any discount.
How is the £100 threshold calculated?
The free standard delivery threshold is £100 for eligible UK orders. Discounts or other order adjustments may affect eligibility, so check whether the free option appears at checkout after applying any code. The shipping charge itself does not make a lower-value basket eligible.
How long does standard delivery take?
Orders normally take 1–2 working days to process. Standard UK delivery is estimated at 3–5 working days. These are estimates rather than a guaranteed arrival date; the estimate shown at checkout is the best guide for your address and selected service.
Do you offer expedited delivery?
An £8 expedited delivery option is listed at checkout as “Next Day Delivery”. Estimated delivery is 1–2 working days where shown for your address. Next-working-day arrival is not guaranteed.
What is the order cutoff?
We do not advertise a fixed order cut-off for expedited delivery. Check the estimate shown for your address at checkout; if timing is essential, contact us before placing your order.
Is next-day delivery guaranteed?
No. The £8 expedited service is estimated at 1–2 working days where this estimate is shown at checkout. The “Next Day Delivery” service name does not guarantee next-working-day arrival.
Do you dispatch on weekends?
Our published processing guidance uses working days, Monday to Friday excluding UK bank holidays. Weekend orders normally begin processing on the next working day. Do not count on a Saturday or Sunday dispatch or delivery unless a specific available service has been expressly confirmed for your order.
How do bank holidays affect delivery?
UK bank holidays are excluded from our standard definition of working days. An order placed during a holiday normally begins processing on the next working day, and courier collections may also change. Allow extra time around holiday periods and check your tracking rather than treating calendar days as working days.
Which couriers do you use?
UK delivery may be carried by Royal Mail or DPD, depending on the service and destination. Tracking details will identify your carrier where available. International delivery options vary by address and are shown at checkout.
Can I select a courier?
Choose from the services actually offered at checkout. A fixed-price shipping option does not necessarily allow a separate choice of courier. If using a particular carrier is important, contact us before ordering so we can check what is possible; adding a note does not guarantee that carrier.
Can I deliver to another UK address?
Enter the intended recipient's complete UK address at checkout, including the postcode and any needed building details. Review it carefully before paying. If you need to change it afterwards, contact us immediately; amendments or redirection may not be possible once the order is being processed or has left us.
International Shipping & Destinations
Do you offer worldwide delivery?
We offer delivery across the United Kingdom and a wide range of international destinations. Available services and charges are confirmed at checkout according to your address. We do not promise delivery to every country, postcode or address, and a country-selector entry alone does not establish that a parcel can be delivered there.
How do I check delivery availability?
Enter your complete delivery address at checkout and review the services returned before payment. Use a physical address and the correct postcode or postal code. If no service appears, contact us with the destination and product details so availability can be checked before you place an order.
Do you deliver to Europe?
A Europe shipping zone is configured, including EU and selected non-EU destinations, at £18. Cyprus is currently in the separate £22 international zone. Europe is not one uniform customs area, so both the final shipping option and any import requirements depend on the particular destination address.
How much does international shipping cost?
The configured Europe zone has a £18 rate, and the US/international zone has a £22 rate. Other destinations may instead receive carrier-calculated DHL Express or FedEx options where available. The checkout result for your actual address takes priority over a broad regional estimate; import charges may be separate.
Why do delivery prices vary?
Prices depend on the shipping zone and whether the available service uses a fixed rate or a carrier-calculated quote. Destination, parcel details and service availability can affect the result. The amount shown at checkout is the shipping charge for that order; it does not automatically include customs taxes or clearance fees.
How long will international delivery take?
The Delivery page generally estimates 7–10 working days after dispatch for supported international routes, but this is not a universal service commitment. Destination, carrier routing and customs checks can extend the journey. Check any estimate shown at checkout and contact us before ordering if a particular arrival date matters.
Is international express delivery available?
DHL Express and FedEx carrier-calculated services are configured for the catch-all destination zone. They are only available when the checkout returns a valid service for your address and parcel. This does not mean every fixed-rate international order can be upgraded or that an express arrival date is guaranteed.
Why is my address not accepted?
Check the destination country, postcode and building details, and avoid a PO box. A rejected address or missing shipping option may also mean that no service covers the order. Do not enter a different country to force checkout; contact us with the correct destination so it can be investigated.
Can I ship to a hotel?
Ask the hotel whether it accepts guest parcels and what recipient information it needs before ordering. Delivery timing and reception arrangements must be suitable for your stay. We cannot promise hotel delivery or a specific arrival date without checking the service; use a reliable address if your travel dates are tight.
Do you deliver to PO boxes?
Our current Delivery page says we cannot ship orders to PO boxes. Use a complete physical delivery address and check the services offered at checkout. If your local addressing system makes that difficult, contact us before buying rather than entering an alternative address that cannot receive the parcel.
Are any destinations restricted?
Service availability can change with carrier coverage, local restrictions and the route used. We do not promise a service to every address. Use the actual checkout options for the destination and contact us if none appears; please do not interpret the region selector as a complete list of deliverable locations.
What if a courier cannot service my postcode?
Contact us before paying if checkout does not return a suitable service. We can review the destination details, but an alternative carrier or route is not guaranteed. If an already placed order cannot be delivered as agreed, we need to discuss an appropriate resolution rather than substitute an address without consent.
Will I have to pay customs duties or import taxes?
Import duties, taxes and customs handling charges may apply depending on your destination. In some cases, applicable charges are collected at checkout. In other cases, they may be collected by the courier or local customs authority when your parcel arrives. Any charges not collected in advance may be payable before delivery.
How do I identify prepaid import charges?
Check the itemised order summary for an express description of import duties or import taxes collected in advance, and retain it. A shipping charge or general tax line is not enough to establish duty-paid delivery. If the wording is unclear, contact us before paying or before responding to an apparent duplicate charge.
What do DDP and DAP mean?
DDP means Delivered Duty Paid: the seller takes responsibility for the applicable import duties and taxes under that arrangement. DAP means Delivered at Place: the buyer generally handles import clearance and charges. These are explanations of shipping terms, not confirmation that Fozia Arif offers a particular arrangement for every order.
What if customs requests documentation?
Respond only through a verified courier or authority channel and provide the documents genuinely required for clearance. Contact us if you need purchase information or an invoice for your order. Do not send identity documents in response to an unverified message, and never ask for the goods to be falsely described or undervalued.
What happens if I reject or do not claim an international parcel?
Contact us before refusing or abandoning a parcel so we can review the issue and any cancellation notice. Return-to-sender charges and tax consequences depend on the route and applicable rights. Refusal alone may not clearly cancel the order, and neither a full automatic deduction nor a guaranteed duty refund should be assumed.
Are import charges refundable after a return?
A store refund does not automatically reverse duties or taxes paid to a customs authority or courier. A separate reclaim process may be available under the destination rules. Keep import receipts and return evidence, and ask the authority or courier about eligibility; charges collected at checkout need to be checked against that specific arrangement.
Who handles a customs-charge dispute?
Ask the courier or collecting authority for an itemised assessment and use its official review process if you disagree. Contact us for order documentation or evidence of charges expressly collected in advance. We cannot override a government assessment, and a courier administration fee may have a different dispute process from duty or tax.
Can exchange rates affect import costs?
Yes. Customs may use its own valuation date and conversion rate, while a bank or payment provider may use another rate for payment or refund conversion. The resulting local-currency amounts can differ. Check the relevant customs guidance and your provider terms instead of assuming the checkout conversion fixes every later charge.
European Orders, VAT & Customs
Do you deliver to EU countries?
EU destinations are included in the configured shipping zones, subject to a service being available for your full address. Most are within the £18 Europe zone; Cyprus is currently in the £22 international zone. Review checkout charges and import information, since EU membership does not automatically mean tax-free delivery from the UK.
Do you deliver to Ireland?
Ireland is currently included in the £18 Europe shipping zone. Enter your full address and Eircode where applicable to see the actual service. As the parcel is sent from the UK, check the import-tax arrangements shown for your order; a shipping charge alone does not mean VAT or customs charges are prepaid.
Why does Cyprus have a different shipping rate?
Cyprus is currently assigned to the £22 US/international shipping zone rather than the £18 Europe zone. This is a store shipping configuration, not a statement that Cyprus is outside the EU. Confirm the rate and available service for your address at checkout before completing the order.
Do you deliver to Switzerland or Norway?
Switzerland and Norway are included in the configured £18 Europe shipping zone, subject to address and carrier availability. They have their own customs and tax arrangements and should not be treated as EU destinations for that purpose. Check local import guidance and the final checkout breakdown before ordering.
How does VAT apply to my European order?
EU import VAT can apply to goods arriving from outside the EU, and collection arrangements depend on the transaction and destination. An amount shown as tax at checkout is not necessarily customs duty. Review the order breakdown, and ask us if it is unclear which import charges, if any, are being collected in advance.
Could I be charged import VAT?
Yes, import VAT may be payable when goods enter your destination if it has not been properly collected in advance. Collection may be handled by the courier or another authorised agent. Keep your order summary and any tax receipt, and query an apparent duplicate charge before assuming the same amount is due twice.
Are duties included at checkout?
Do not assume all duties are included. In some arrangements applicable charges are collected at checkout; in others the courier or customs authority collects them on arrival. A shipping fee or a general tax line is not proof of duty-paid delivery. Ask us to clarify the particular order if the breakdown is unclear.
What customs rules apply to low-value parcels?
Low value does not automatically mean duty-free. EU rules changed from 1 July 2026, replacing the previous general duty exemption for consignments up to €150 with a temporary duty system. The treatment depends on classification and declaration arrangements; VAT is separate. Check current official guidance rather than assuming an exemption from the order value alone.
Who collects customs charges?
Depending on the arrangement, charges may be collected at checkout or requested by the courier, customs authority or authorised collection agent. Check a request through the courier's official tracking route and retain the breakdown. If you believe a charge was prepaid, contact us with the order summary before paying a duplicate demand.
Can a courier charge clearance fees?
A courier or customs broker may charge for clearance or advancing taxes, separately from the government tax or duty itself. The type and amount depend on the destination and service. Ask the courier for an itemised explanation, and do not assume a customs-handling fee is part of the shipping price shown by the store.
What consumer cancellation rights apply?
EU consumer protections may apply when a non-EU trader directs sales to EU consumers; the exact application can depend on the country and transaction. Qualifying distance purchases generally have a 14-day withdrawal right, with exceptions. Contact us promptly to cancel, and consult your local consumer authority where you need advice about your specific rights.
How do European customers return goods?
Contact us with the order reference and identify the item you want to return, then obtain the correct return details. Keep proof of cancellation and dispatch, and complete customs documents accurately as returned merchandise. Local mandatory consumer rights may apply; do not wait for an approval email before notifying a time-sensitive cancellation.
USA, Canada & Other Destinations
Do you ship to the United States?
The United States is included in the configured £22 US/international zone, subject to the actual address and service being accepted at checkout. Shipping does not automatically include import duties or handling charges. Check the final order summary and current US customs guidance before purchasing, particularly if you are budgeting for the total delivered cost.
Can US import duties apply?
Yes. US duties and entry fees can apply, depending on current rules, the goods and their country of origin. Dispatch from the UK does not establish UK manufacturing origin or a preferential tariff. Check whether any import charges are expressly collected at checkout and allow for charges requested at destination where applicable.
Do previous US duty-free thresholds still apply?
Do not rely on the former general $800 de minimis allowance. Current US rules suspend that exemption for low-value commercial imports, including changes maintained in 2026. The amount actually payable depends on the shipment and current tariff treatment; check CBP guidance and the order's import-charge arrangements instead of assuming a low-value parcel is duty-free.
Do you ship to Canada?
Canada is included in the configured £22 international zone, subject to service availability for your address. Enter your postal code and review checkout options before paying. Import duties, taxes and courier clearance fees may be separate, so the shipping amount alone should not be treated as the complete cost of importing the order.
Could Canadian import taxes apply?
Yes. Canadian authorities assess applicable duties and taxes using the goods and customs declaration, and a courier may also charge separate clearance fees. Keep the order summary and import paperwork. If a charge appears incorrect, ask the courier for its breakdown and consult the Canada Border Services Agency's adjustment process.
Do you ship to Australia?
Australia is included in the configured £22 international zone, subject to the service returned for your address. Review the delivery estimate and the tax breakdown before paying. Import requirements and any applicable charges depend on the transaction, so contact us before ordering if a deadline or the total delivered cost needs clarification.
Could Australian GST apply?
Australian GST may apply to imported purchases, including arrangements where an overseas seller collects it at sale. Do not assume that a low-value order is tax-free or that a shipping charge includes GST. Check the order summary and current Australian Taxation Office or Australian Border Force guidance for the applicable treatment.
Do you ship to New Zealand?
New Zealand is included in the configured £22 international zone, subject to checkout availability for your address. GST or import clearance charges may apply under local rules. Collection can differ according to value and supplier arrangements, so check the order summary and New Zealand Customs guidance rather than assuming every parcel is charged in the same way.
Can customers in the UAE order?
The United Arab Emirates is included in the configured £22 international zone. Enter your complete address and contact details to see whether a service is available. Local import requirements and charges depend on the shipment; the checkout shipping amount does not, by itself, confirm that all destination taxes and fees have been paid.
Do you serve Malaysia and Singapore?
Malaysia and Singapore are included in the configured £22 international zone, subject to service availability for the full address. Local import-tax arrangements differ between the two countries. Review checkout currency, charges and delivery options; an international market being active does not guarantee payment in every local currency.
Do you deliver to Japan, Hong Kong and South Korea?
These destinations are included in the configured £22 international zone, subject to the actual service returned at checkout. Use complete local address details and check any import or recipient-identification requirements with the carrier. Each destination has its own rules, so do not assume identical charges or clearance times across them.
Where can customers check local import rules?
Use your destination's official customs or tax authority, such as CBP in the US, CBSA in Canada, ATO or ABF in Australia, and New Zealand Customs. Couriers can explain their own clearance fees and document requests. Contact us for order information, but a store shipping rate is not official tax advice.
Tracking, Delays & Delivery Problems
When will my order be dispatched?
Our Delivery page gives a normal processing estimate of 1–2 working days. Weekends and UK bank holidays are excluded from that definition. The selected delivery service and the actual order can affect timing; wait for the dispatch notification rather than treating the order-confirmation email as proof that the parcel has left.
How do I track my parcel?
Use the tracking details emailed after dispatch and open the carrier's official tracking page. If you cannot find the email, check your spam folder and then contact us with the order reference. Tracking can take time to show the first scan after a label has been created.
Why isn’t tracking updating?
A label can be created before the carrier records its first scan, and updates may pause during transport or customs clearance. Our Delivery page advises allowing up to 24 hours for initial tracking information. If it remains unclear or exceeds the expected journey, contact us with your order and tracking references.
What does in transit mean?
In transit normally means the carrier is moving the parcel through its network rather than confirming delivery to you. It may be between sorting points, awaiting a further scan or travelling internationally. Use the latest carrier status for detail; the phrase alone does not provide a guaranteed arrival date.
Why is delivery delayed?
Carrier disruption, bank holidays, incomplete address details and customs checks can affect delivery. Check tracking for a specific request or revised estimate, then contact us if the order is overdue. A delay does not remove your applicable consumer rights, and you do not have to resolve our carrier contract on your own.
What if customs holds my parcel?
Check the official tracking message for a request for payment or documents and respond through a verified channel. Ask the courier to clarify anything unclear, and contact us if purchase information is needed. Customs clearance can extend an estimate; do not assume that a payment demand is genuine without checking its source.
What if the courier cannot find my address?
Check the address on your confirmation and contact us promptly with any missing building, access or postcode details. Follow a genuine carrier request where appropriate. Redirection is not guaranteed, particularly once the parcel is out for delivery; do not publish access codes or sensitive location details in public messages.
What happens if I miss delivery?
Follow the carrier's official redelivery or collection instructions and check any holding deadline. The options depend on the service and destination. If the parcel is likely to return to us, contact us before the deadline where possible; an uncollected parcel is not necessarily a clear notice that you want to cancel.
What if tracking says delivered but nothing arrived?
Check the delivery details, household members and any authorised safe place, then contact us promptly with the order reference. Tell us if the delivery image or address is wrong. A delivered scan alone does not settle every dispute; we need to investigate the circumstances and your applicable rights.
What if my parcel is lost?
Contact us with your order reference so we can investigate with the carrier and agree the appropriate next step. For UK consumer delivery using our carrier, responsibility generally remains with us until you or your nominated recipient receives the goods. Any replacement or refund must reflect the facts and applicable rights.
What if my parcel is returned to sender?
Contact us so we can establish the reason and discuss the next steps. Refused customs charges, an incomplete address and missed collection can lead to different outcomes. Any further shipping costs or refund deductions must be justified and lawful; we should not automatically treat every returned parcel as non-refundable.
Who handles a delivery complaint?
Contact Fozia Arif with your order number, tracking reference and the issue. You can also ask the courier about a live delivery instruction, but that does not replace our responsibilities as the seller. Keep relevant messages and photographs so the delivery circumstances and an appropriate remedy can be assessed.
Cancelling & Returning an Order
What is your return policy?
For qualifying UK online purchases, notify us that you wish to cancel within 14 days after receiving the goods, then send them back within a further 14 days of that notice. Genuine statutory exceptions can apply. Faulty or misdescribed goods have separate rights; these are not limited to the change-of-mind return period.
How long do I have to cancel?
For most qualifying UK online goods purchases, the cancellation period ends 14 days after the day you receive the goods. Tell us clearly before that deadline and retain a record. This is a period in calendar days, not working days; a request for information alone may not clearly communicate cancellation.
When does the cancellation period begin?
For a typical qualifying UK online purchase, the 14-day period runs from the day after you or your nominated recipient receives the goods. Different rules can apply to one order delivered in separate parts. You can notify cancellation earlier; you do not need to wait for delivery to tell us.
What if I request a return after two days?
If you clearly tell us two days after delivery that you want to cancel a qualifying UK purchase, you then have 14 days from that cancellation notice to send the goods back. You do not receive a fresh period only after an approval email. Keep the notification and proof of dispatch.
How long do I have to post my return?
For a qualifying UK cancellation, send the goods back without undue delay and no later than 14 days after telling us you are cancelling, unless we have offered to collect them. Keep evidence showing the dispatch date. Contact us promptly for the return details so an administrative delay does not cause confusion.
Does the postage deadline begin after approval?
No. For a qualifying UK cancellation, the return period runs from your clear cancellation notice, not from the date we issue a return authorisation or approve a request. An authorisation helps us identify the parcel but cannot replace that statutory clock. Contact us immediately if return instructions have not arrived.
Must I give a reason for cancellation?
No reason is required to cancel a qualifying UK distance purchase within the statutory period. We may ask for optional feedback, but it is not a condition of that right. Tell us clearly that you are cancelling, identify the order or items, and keep a record of when you sent the notice.
Can I cancel before receiving the parcel?
Yes, a qualifying UK online goods contract can be cancelled before receipt as well as within the applicable period afterwards. Contact us promptly and state that you are cancelling. If dispatch has already happened, we will explain the return arrangements; refusing delivery without telling us may leave your intention unclear.
Can I return an incorrect size?
If you selected a size that does not suit, eligible UK online cancellation rights normally apply within the statutory period. If we sent a different size from the one ordered, that is an incorrect-item issue with separate remedies. Tell us which situation applies so return costs and the resolution are handled correctly.
Can I try on a garment?
For a qualifying UK cancellation, you can inspect and try on a garment as you reasonably would in a shop. Keep it clean and avoid wearing it for an occasion, washing or altering it. Handling beyond what is needed to assess the item may lawfully reduce a refund where the required conditions are met.
Can I return part of an order?
Tell us exactly which items you wish to return so we can check the applicable return rights and refund. Keep any matching components supplied as one product together. A partial return may affect how delivery charges or an order-level promotion are treated, so ask for the calculation rather than assuming a full-order refund.
How are separately delivered items handled?
For one qualifying UK order containing goods delivered on different days, the cancellation period generally runs from the day after the last item is received. Special rules exist for different contract structures. Give us the order number and delivery dates so the correct deadline can be checked rather than treating every parcel as a new order.
Return Conditions & Postage
How do I request a return?
Email admin@foziaarif.com or use Contact Us with your order reference and the items you wish to return. State clearly if you are cancelling rather than only asking a question. If the item is faulty or incorrect, explain the problem so the correct remedy and return-postage arrangements can be considered.
What return address should I use?
Ask us to confirm the return address for your order before posting. The stored returns information lists a London address, while other business details use a Birmingham address; they should not be treated as interchangeable. Keep proof of your timely cancellation and contact us promptly if you are waiting for instructions.
Do I need a return authorisation?
Our stored returns instructions use a return-authorisation reference to help identify parcels. Contact us for the appropriate details and include the order reference. For a qualifying statutory cancellation, an administrative authorisation cannot make your right depend on discretionary approval or restart the 14-day period for sending goods back.
Must I use tracked postage?
A tracked service is recommended because it helps establish when the parcel was sent and delivered. Keep a receipt or other reliable evidence of dispatch. Tracking is useful protection, but it should not be presented as an automatic condition that removes statutory cancellation rights when other valid evidence is available.
Who pays the return cost?
For a UK change-of-mind cancellation, you normally bear the direct return cost if that responsibility was properly disclosed before purchase. We bear the reasonable return costs for goods rejected because they are faulty or not as described. Contact us before arranging postage for a fault so we can discuss a suitable method.
Is original packaging required?
Keep and reuse the packaging where practical to protect the garment in transit. For a qualifying UK statutory cancellation, missing ordinary packaging does not automatically remove the right to cancel. You should take reasonable care of the goods; different rules can apply to genuinely sealed hygiene items or other statutory exceptions.
Must tags remain attached?
Please leave tags attached while assessing a garment and return any supplied components. For qualifying statutory cancellation rights, a missing tag should not automatically decide the whole refund. We must consider whether handling went beyond what was necessary and whether any lawful deduction for reduced value is supported by the circumstances.
Can I return an item after trying it on?
Reasonable trying-on is allowed for a qualifying UK cancellation, as it would be in a shop. Return it carefully packed and avoid perfume, make-up transfer, washing or extended wear. A genuine fault remains a separate matter; wearing a garment does not automatically erase all statutory remedies for a manufacturing problem.
What if I washed or altered the garment?
Washing or alteration usually goes beyond ordinary inspection and may affect a change-of-mind refund. It can also make a fault assessment more complicated. Contact us and describe what happened rather than assuming every right is lost; responsibility for a genuine original defect must still be assessed separately from damage caused later.
Are custom-made items excluded?
Goods made to your specifications or clearly personalised can be exempt from the UK change-of-mind cancellation right. Selecting a standard listed size or colour is not, by itself, proof of personalisation. The exception does not remove rights where goods are faulty or misdescribed, and we have not established a current bespoke-order service.
Are discounted items returnable?
A discount or final-sale label does not automatically remove statutory UK cancellation or faulty-goods rights. Genuine legal exceptions still apply, and a defect clearly disclosed before purchase is assessed differently from an undisclosed fault. Contact us within the relevant period; do not rely on an older blanket no-returns sale statement.
What if a return parcel is lost?
Keep proof of dispatch and contact us with the postal receipt and tracking reference. The outcome depends on the return arrangements and applicable law; a carrier loss does not justify an automatic refusal in every case. For qualifying cancellation refunds, valid evidence of sending the goods back is relevant to the refund deadline.
Can I return an international order?
Eligible international orders may be returned, subject to mandatory consumer rights that apply in your country. For an unwanted item, you arrange and pay for return postage where permitted by law. Contact us for return instructions and accurate customs guidance; contacting us first does not limit a statutory cancellation right. We do not offer direct international exchanges. Read our full Returns & Refunds policy for customs declarations and possible import charges.
Refunds & Exchanges
How quickly are refunds issued?
For a qualifying UK cancellation, the applicable refund deadline is generally 14 days from receipt of the returned goods or evidence that they were sent back, whichever is earlier. Refunds should not be delayed for an open-ended approval process. Your payment provider may take additional time to display a refund after it is issued.
When does the refund deadline begin?
For a qualifying UK goods cancellation where we have not offered collection, the relevant return trigger is receiving the goods or evidence of dispatch, whichever happens first. A separate refund rule applies to faulty goods: once entitlement to that refund is agreed, it must be made without undue delay and within 14 days.
How will I receive the refund?
A statutory refund normally uses the same payment method you used for the purchase, unless you expressly agree otherwise, without a refund fee. We do not need your full card number or security code by email to process it. Check the original account and contact us if the payment method is no longer accessible.
Can I request store credit?
You can ask, but a store-credit service or credit-note arrangement needs to be expressly agreed. Where a statutory money refund is due, store credit should not be imposed instead. A credit must not be described as your only option simply because an item was discounted or the original order used a promotion.
Is original delivery refunded?
When you cancel an entire qualifying UK online order, the basic outbound delivery charge must normally be refunded. If you chose a more expensive service, the amount equivalent to the cheapest standard option is generally due. Partial returns can require a different calculation; ask us to explain the delivery treatment for the items returned.
What happens to premium delivery costs?
For a qualifying UK cancellation, choosing premium delivery does not normally require reimbursement of the upgrade above the cheapest standard delivery offered. The basic standard-delivery amount is still considered where due. Faulty-goods remedies are separate, so we will assess the actual circumstances rather than applying a blanket rule to every return.
Will return postage be refunded?
For a simple change-of-mind return, properly disclosed direct return costs are normally yours. If goods are faulty or not as described, we bear reasonable return costs under the applicable remedy. Contact us before buying an unusually expensive service so the method and any reimbursement can be agreed appropriately.
Can excessive handling affect a refund?
For a qualifying UK cancellation, a supported deduction may be possible for loss in value caused by handling beyond what is needed to establish the goods' nature, characteristics and functioning, subject to the legal conditions. It should reflect the actual loss, not an automatic percentage or punishment for opening the packaging.
Why hasn’t my refund appeared?
Check the original payment account and ask the provider about its posting time once the refund has been issued. If you have not received a refund update, contact us with the order reference and return evidence. Bank processing does not give us permission to delay issuing a refund beyond an applicable legal deadline.
Can I exchange for another size?
For one eligible UK voluntary exchange per item, contact us with your order number and the size you would like, subject to availability. You pay the return postage for the original item and the delivery charge for the replacement. Once we receive and check the original, we will send a secure invoice or payment link by email or mobile; the replacement is dispatched after payment is received. This does not affect your statutory rights.
Can I exchange for another design?
For one eligible UK voluntary exchange per item, contact us with your order number and the design you would prefer, subject to availability. You pay the return postage for the original item and the delivery charge for the replacement. After we receive and check the original, we will send a secure invoice or payment link by email or mobile. The replacement is dispatched once payment is received. This does not affect your statutory rights.
What if the replacement is unavailable?
A different size or design cannot be guaranteed until it is available to order or a replacement has been expressly agreed. If a legal remedy is owed and replacement is unavailable, the appropriate alternative must be considered. Do not accept an unsuitable substitute merely because the original option is out of stock.
Faulty, Damaged & Incorrect Items
What if an item arrives damaged?
Contact us promptly with the order reference and a description of the damage. Photographs of the garment and packaging can help if available, but do not attempt a repair before discussing it with us. The appropriate refund, repair or replacement depends on the facts and your applicable statutory rights.
What if I receive the wrong item?
Tell us what you ordered and what arrived, including the order reference and any useful photographs. Keep the garment and supplied components safely while we arrange the appropriate solution. This is different from a change-of-mind return: you should not be charged reasonable return costs for correcting our supply error.
What if the incorrect size is delivered?
Compare the garment label and order confirmation, then contact us if the supplied size differs from the size ordered. Include both details so we can check the mistake. If the correct selected size arrived but does not fit, use the cancellation and sizing guidance instead; the return-cost rules can differ.
What if a fastening is defective?
Stop using the fastening if further use could damage the garment, and contact us with the order reference and a description. A close photograph may help us understand the issue. We need to assess whether it is a defect, accidental damage or wear before proposing the appropriate statutory remedy.
What if embroidery is damaged?
Avoid pulling loose threads or attempting glue or repairs before speaking with us. Contact us with clear details of the damage, when it was noticed and the order reference. Embroidery damage should be assessed on its facts; it is not automatically dismissed as a normal variation or excluded because the garment was discounted.
What if a manufacturing defect appears?
Contact us when you notice the problem and explain how the garment has been worn and cared for. Keep the care label and any relevant photographs. A defect discovered after first wear can still attract statutory remedies; the position depends on the timing, evidence and whether the issue existed at delivery.
Must I report damage within 48 hours?
No. Please tell us as soon as practical so we can investigate, but a 48-hour reporting deadline cannot remove your statutory rights. A later report does not automatically prevent a claim. The appropriate remedy depends on the circumstances, the nature of the problem and the law that applies to your purchase.
What rights apply within 30 days?
For UK consumer goods that fail the required standards, there is generally a short-term right to reject for a refund within 30 days, subject to the statutory rules. Repair or replacement may also be requested. The period and any pause during an agreed repair need to be considered for the particular case.
What rights apply after 30 days?
UK faulty-goods rights do not simply end after 30 days. Repair or replacement is generally the next remedy, with further rights if it is impossible, unsuccessful or not provided appropriately. Faults appearing within six months are generally presumed present at delivery unless the trader shows otherwise, subject to the statutory exceptions.
Who pays postage for faulty goods?
We bear reasonable return costs where goods are rejected under applicable UK faulty-goods rights, and necessary costs for a statutory repair or replacement. Contact us first so a suitable arrangement can be made. A change-of-mind return-cost rule should not be applied automatically to a confirmed defect or incorrect item.
Can I request a replacement?
Yes, tell us that replacement is your preferred remedy. Availability, proportionality and the applicable legal rules determine whether it is appropriate; a consumer cannot always require an impossible or disproportionate option. We should explain any alternative rather than promise stock that does not exist or impose an unsuitable product.
What if the product is not as described?
Contact us with the order reference and explain which material feature differs from the listing. Keep a copy of the relevant description if possible. Goods must meet applicable description and quality requirements; a general photography or colour disclaimer does not remove legal remedies for a materially misdescribed item.
Fabrics, Craftsmanship & Garment Care
Which fabrics do you use?
Fabric information is design-specific. Midnight Elegance currently lists a chiffon outer and a crepe inner; those fabric names are not a full fibre-percentage composition. The Signature listing does not identify its exact fibres. Ask us for a specific composition before ordering if it matters for comfort, allergy concerns or care.
Where are fabric compositions listed?
Check the individual product description and the label supplied with the garment. A fabric name such as chiffon or crepe describes a type of fabric rather than necessarily identifying its fibres. If percentages or construction details are absent, contact us; do not infer silk, cotton or another fibre from the photograph.
Are garments lined?
Check the individual design. Midnight Elegance is described as an open abaya supplied with an inner and scarf; that is not the same as saying every garment has a sewn-in lining. The Signature listing does not establish lining details. Ask us if opacity or what is included is important to your purchase.
Are your abayas suitable for warm weather?
Comfort depends on the specific fabric, weight, layers, cut and conditions. An airy-looking photograph or fabric name cannot establish breathability for every garment. Check the product details and ask about the particular piece before buying for a hot climate, especially if you plan to wear an inner layer.
Can fabrics be sheer?
Opacity depends on fabric, colour, lighting and layering. Do not assume that all abayas provide the same coverage. Midnight Elegance includes an inner according to its listing; other designs need their own check. Contact us about a particular colour or layer if coverage is a priority for you.
How do I wash an embroidered abaya?
Follow the care label supplied with that exact garment. Embroidery, trims, dyes and the main fabric can need different treatment, so a general fabric guide cannot establish a safe wash method for every piece. If the label is missing or unclear, ask us before washing and consult an appropriate garment-care professional if needed.
Can I machine-wash my abaya?
Only machine-wash when the garment's own care label permits it. Do not choose a cycle solely because the main fabric is described as chiffon, crepe or another general name. Our Signature product description recommends cold hand-washing or dry cleaning; seek clarification if its supplied label differs before treating the garment.
Can I use a tumble dryer?
Use a tumble dryer only if the garment's actual care instructions permit it. Heat and movement may affect trims, shape or embellishment, and a broad care article cannot confirm suitability. If no drying instruction is supplied, contact us first rather than testing a heated cycle on the garment.
Can I steam or iron embellishments?
Follow the specific label and avoid applying heat directly to decoration unless expressly permitted. A single safe temperature cannot be inferred from the appearance of embroidery or from a general fabric name. Ask for clarification if the label does not address the trim, particularly before steaming glued, beaded or otherwise embellished areas.
How should I store my garment?
Store the piece clean and dry, away from conditions that can stain or distort it. Use support appropriate to its weight, and protect embellishment from rubbing or snagging against other items. Follow any garment-specific instructions; ask for advice if you are unsure whether a heavily detailed piece should hang or lie flat.
How should stains be treated?
Check the care label and seek guidance before applying water, solvents or stain remover to a delicate or embellished garment. Do not scrub or use heat in an attempt to remove an unknown mark. Tell us the fabric information, type of stain and any treatment already attempted so appropriate advice can be sought.
Where can I find design-specific care instructions?
Begin with the garment's label and the care information on its product page. The Care & Repair page provides broader guidance, but individual garment instructions take priority over general fabric advice. Contact us if the label is absent, unclear or conflicts with the online wording before washing or applying heat.
Accounts, Privacy, Promotions & Contact
How do I create an account?
Use the account link provided in the website header and follow the Shopify sign-in or registration steps shown there. The exact process depends on the account system currently in use. Use an email address you control, and do not share a password or one-time verification code with someone contacting you unexpectedly.
How do I sign into my account?
Open the website's account link and follow the sign-in instructions presented. Use the email associated with your order, and check spam folders if a verification message is expected. If you cannot get in, contact us for order assistance; never send your password or sign-in code in an email.
How can I view past orders?
Sign in through the account link using the email associated with your purchases, where the account system makes those orders available. Your confirmation emails also contain order references. If an order is missing, contact us with its reference and email address; do not post order or address details publicly.
How is my personal data protected?
Our Privacy Policy describes what information is collected, how it is used and shared, and the rights available to you. Shopify provides the store platform, but no website can promise absolute security. Avoid sending full payment-card details or login codes through contact forms, email or social messages.
How do I change marketing preferences?
Use an unsubscribe or preference option in a marketing email, or contact us with the email address concerned. Marketing choices are separate from messages needed to process an order or address a service issue. The Privacy Policy explains additional data choices and how to contact us about them.
How do I unsubscribe?
Select the unsubscribe link in a marketing email or ask us to stop marketing to your address. This does not cancel an order or necessarily stop essential order, delivery or refund messages. If you still receive marketing after making a request, contact us with the relevant email and timing.
How can I manage cookie preferences?
Use the site's cookie controls where they are provided, and review Privacy Policy and Your Privacy Choices for the available options. Browser settings can also restrict cookies, though some essential functions may be affected. A general statement that using the site means consent is not a substitute for required consent controls.
Can I request access to or deletion of my personal data?
Yes, contact admin@foziaarif.com to make a privacy request. Rights depend on the applicable law and circumstances; deletion is not absolute, and some information may need to be retained for legal or transaction records. We may need proportionate identity verification. See the Privacy Policy for the relevant contact and further details.
Are promotional codes available?
Use a code only when we have actually issued or advertised it, and check its stated conditions. No ongoing discount is promised by this Help Centre. Enter the code at checkout and review the result before paying; contact us if a genuine promotion does not appear to apply as described.
Can multiple discounts be combined?
Combination rules depend on the actual promotions and Shopify checkout configuration. Enter the codes and check the final summary before paying; do not assume every offer can be stacked. We have not established a universal combination policy, and a discount may change whether an order meets a free-shipping condition.
How do I contact customer service?
Visit Contact Us or email admin@foziaarif.com. For an order enquiry, include your order reference and a concise description of the issue; for sizing, include the design and relevant measurements. Do not send full card details or passwords. We have not established a guaranteed response-time commitment.
Where can I find full delivery and shipping information?
See Delivery & Shipping for regional delivery options, charges, estimates, tracking and customs guidance. The services and final charge available for your address are confirmed at checkout.
Where can I read the full Returns & Refunds policy?
Our Returns & Refunds page explains cancellation, returns, exchanges and refunds, including information for international orders.
Where can I find garment care guidance?
Visit Care & Repair for general care and repair guidance. Always follow the instructions supplied with the individual garment.
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