Returns & Refunds

For most online purchases, you can tell us that you wish to cancel within 14 days after receiving your goods. You then have a further 14 days from notifying us to send them back. If an order arrives in separate deliveries, the cancellation period generally runs from the day after you receive the final item. You may also notify us before delivery.

For a qualifying cancellation, we refund without undue delay and within 14 days of receiving the returned goods or evidence that you sent them back, whichever is earlier. Refunds are made to the original payment method unless you expressly agree otherwise. Your bank or payment provider may take additional time to show the credit.

If you cancel an entire order, we refund the least expensive standard delivery charge offered. The additional cost of a premium delivery option is not usually refundable for a change-of-mind cancellation. For voluntary returns outside the statutory cancellation period, the original delivery charge is non-refundable.

You pay the direct cost of returning unwanted goods, provided this was disclosed before purchase. Sale items retain their applicable consumer rights. Clearly personalised or genuinely made-to-specification goods may be excluded from change-of-mind cancellation; selecting a standard listed size or colour is not personalisation by itself.

You may handle and try on a garment as you would in a shop. Tags and packaging should be kept where possible, but their absence does not automatically remove cancellation rights. If handling beyond what is needed to assess the item causes a genuine reduction in value, a proportionate deduction may be made where permitted by law.

If you need a different size or colour, contact us with your order number and preferred replacement. We offer one direct voluntary exchange per eligible item, subject to availability.

You are responsible for returning the original unwanted item and for the delivery charge for the replacement. Once we have received and checked the original item, we will send a secure payment invoice or link to your email address or mobile number. The replacement will be dispatched after payment is received.

If your preferred replacement is unavailable, we will help arrange an alternative or a return. This voluntary exchange process does not limit your cancellation rights. For a faulty, misdescribed or incorrect item, we will provide the appropriate remedy without additional charges where required by law.

Eligible international orders may be returned, subject to the consumer protections that apply to your purchase. We do not offer direct exchanges on international orders. If you would like another size or colour, please return the original item and place a new order.

Before sending a return, please contact Customer Care for return instructions and suitable customs information. This helps us assist with processing; it is not a condition of exercising a statutory cancellation right. For an unwanted item, you arrange and pay for return postage where permitted by applicable law.

All international returns must be accurately declared as returned merchandise. Mark the parcel and customs documentation: “RETURNED GOODS — RELIEF CLAIMED”.

• Identify Fozia Arif as the original UK retailer and include your original order number.
• Include an invoice or order confirmation where appropriate.
• Describe the returned items accurately and state the correct quantity and value.
• Complete any customs forms or supporting documents required by your courier.

Do not mark a return as a gift or deliberately undervalue the goods. Correct documentation can support a customs-relief claim, but does not guarantee exemption from charges. We can provide reasonable supporting information for clearance where needed.

International returns must be correctly declared as returned goods. Although accurate customs documentation may help avoid unnecessary charges, customs relief is not guaranteed.

If Fozia Arif incurs import duties, import VAT, customs clearance fees or related charges when receiving a voluntary international return, the actual, non-recoverable costs may be deducted from your refund where permitted by applicable law and the terms disclosed before purchase. Any applicable deduction will be explained and supported by a breakdown of the charges.

We will not deduct estimated charges, impose arbitrary fees or pass on charges recoverable through an available customs-relief or refund process. We will not make deductions that conflict with mandatory consumer rights. Import charges originally paid to a local authority or courier may not be refundable by Fozia Arif; you may be able to reclaim eligible amounts from the relevant authority.

For unwanted items, you are responsible for choosing a suitable courier, paying return postage where permitted, packaging the goods securely, completing customs documents accurately and keeping proof of postage and tracking. We recommend tracked and insured shipping that covers the value of the parcel.

If a return parcel is lost or damaged, contact your courier promptly to investigate and make an insurance claim where appropriate, and let us know with your order number and tracking details. A refund will not automatically be refused because a courier loses a parcel, and customers are not automatically liable for every instance of transit damage. We will assess the circumstances and available evidence under applicable consumer law.

For a qualifying UK cancellation, evidence that you sent the goods back is relevant to the refund deadline. Any assessment of a damaged item or reduction in refund value will be made under applicable law.

Please email admin@foziaarif.com with your order number and details of the issue. Photographs can help us understand what has happened, but are not a condition of exercising your rights.

Goods must meet the standards required by law. Depending on the circumstances, UK customers may have a 30-day short-term right to reject faulty goods or, later, rights to repair or replacement and, in some cases, a price reduction or refund. Where the law requires it, we cover reasonable return costs and provide the appropriate remedy. There is no blanket 24- or 48-hour reporting deadline.