• 14-day return window from delivery date
• Exchanges available if item is in stock
• Non-returnable: Hygiene items, used jewelry, final sale
• Customer covers return shipping & international customs
• Original shipping fees non-refundable
• Items must be unworn with tags attached

Eligibility Requirements

• Request must be made within 14 days of delivery
• Items must be in original condition:
  • Unworn, unwashed
  • All tags attached
  • No stains or damage

Return Process

• Email admin@foziaarif.com with:
  • Order number
  • Reason for return
  • Photos if claiming damage
• We'll issue a Return Authorization (RA) number
• Ship items back using tracked service (your cost)

Exchange Options

• Available if item is in stock when we process your return
• You'll pay:
  • £4.75 for standard delivery
  • £8.00 for next-day delivery
• If unavailable, we'll issue a refund minus return shipping

Refund Details

• Processed within 7 business days after inspection
• Issued to original payment method
• Excludes original shipping costs

• You are responsible for:
  • All return shipping costs
  • Customs fees (both directions)
  • Import duties
• Mark package as "Returned Goods" to minimize fees
• Any customs charges we incur will be deducted from your refund

Exchange Costs

Additional customs fees may apply in your country

These items cannot be returned or exchanged:

• Keep hygiene products:
  • Hijabs & caps
  • Innerwear
• Jewelry:
  • Nose rings/earrings that have been worn
  • Personalized/custom pieces
  • Altered items (resized/modified)
• Clearly marked final sale items
• Gift cards

If your item arrives damaged:

• Report within 48 hours of delivery
• Email admin@foziaarif.com with:
  • Clear photos of damage
  • Photos of packaging
  • Order number
• We'll provide a prepaid return label for faulty items

Resolution Options

• Full refund (including original shipping)
• Replacement if available
• Exchange for another item

• Absolutely no returns/exchanges under any circumstances
• If returned:
  • Item will be reshipped to you
  • You must pay return shipping costs
• Please choose carefully - these items are discounted for clearance

Timeline

• 7 business days after we receive your return
• Plus 3-5 business days for bank processing

What's Deducted?

• Original shipping costs
• Return shipping costs
• Any customs fees we incur

Method

• Refunded to original payment method
• For bank transfers, we'll request your details

What We Check

• Condition matches original state
• All tags attached
• No signs of wear/wash
• No stains or damage

Possible Outcomes

• Full refund if conditions met
• Partial refund (typically 50%) for minor issues
• No refund if significantly used/damaged

You may appeal with additional photo evidence

Limitations of Liability

• Not responsible for:
  • Returns lost in transit (always use tracking)
  • Customs delays or seizures in your country
  • Unauthorized returns
• By purchasing, you agree:
  • International customers assume all customs risks
  • Final sale items are non-refundable
  • We reserve the right to refuse service

Before Filing a Dispute

• Always contact us first at admin@foziaarif.com
• We resolve >99% of issues amicably
• Chargebacks cost us £15-25 even when we win

Our Response Process

• We will contest unjustified chargebacks with:
  • Delivery confirmation
  • Policy acknowledgment proof
  • All communication records

Consequences

• Future orders may be blocked
• Blacklisting from purchasing
• Legal action for significant amounts