Delivery Time: 2-5 Working Days
Cost: £5.00

Next Day Delivery:
Order before 12 PM (Mon-Thu) for next-day delivery.
Cost: £8.00

Tracking Your Order:
Once your order has been dispatched, you will receive an email with your tracking number. Please note that tracking information may take up to 24 hours to update. You can track your order by visiting the courier's website and entering your tracking number.

Signature Requirement:
Depending on the courier, your package may require a signature upon delivery. If a signature is required, the courier will not leave the package without it. If you are unavailable to sign for the package, the courier will leave a card with instructions on how to reschedule delivery or pick up your package from a local depot.

What Happens If You Miss the Delivery?
If you miss the delivery of your order, the courier will leave a card with instructions on how to reschedule or pick up your package from a local depot. In most cases, they will attempt delivery again on the next working day. If you are unable to reschedule or pick up your parcel within the specified time, the package may be returned to us. In such cases, we will contact you to arrange a redelivery, but please note that an additional charge will apply for redelivery.

Parcel Rejection and Refund Policy:
If you reject the parcel upon delivery and request a full refund, we will only refund the cost of the product. The delivery charges are non-refundable. Please keep this in mind when rejecting a parcel.

Cost: £18.00
Shipping Times: Shipping times vary by country. Typically, delivery takes between 7-14 working days, depending on your location. Please allow additional time for customs processing, which may cause delays in certain countries.

Tracking Your Order:
Once your order has been dispatched, you will receive an email with your tracking number. Please note that tracking information may take up to 24 hours to update. You can track your order by visiting the courier's website and entering your tracking number.

Once the package has left the UK, tracking information may not be available in the arriving country. If you're unable to track your order after it arrives, please contact the courier directly for updates.

Signature Requirement:
Depending on the courier, your package may require a signature upon delivery. If a signature is required, the courier will not leave the package without it. If you are unavailable to sign for the package, the courier will leave a card with instructions on how to reschedule delivery or pick up your package from a local depot.

What Happens If You Miss the Delivery?
If you miss the delivery of your order, the courier will leave a card with instructions on how to reschedule or pick up your package from a local depot. In most cases, they will attempt delivery again on the next working day. If you are unable to reschedule or pick up your parcel within the specified time, the package may be returned to us. In such cases, we will contact you to arrange a redelivery, but please note that an additional charge will apply for redelivery.

Parcel Rejection and Refund Policy:
If you reject the parcel upon delivery and request a full refund, we will only refund the cost of the product. The delivery charges are non-refundable. Please keep this in mind when rejecting a parcel.

Customs and Duties:
Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the customer. The courier may request payment of these duties either in advance or at the time of delivery. We apologize for any inconvenience, but please note this is outside of our control and varies depending on your country's customs regulations.

Cost: £22.00
Shipping Times: Shipping times vary by location. Typically, delivery takes between 7-14 working days, depending on your destination. Please allow additional time for customs processing, which may cause delays in certain countries.

Tracking Your Order:
Once your order has been dispatched, you will receive an email with your tracking number. Please note that tracking information may take up to 24 hours to update. You can track your order by visiting the courier's website and entering your tracking number.

Once the package has left the UK, tracking information may not be available in the arriving country. If you're unable to track your order after it arrives, please contact the courier directly for updates.

Signature Requirement:
Depending on the courier, your package may require a signature upon delivery. If a signature is required, the courier will not leave the package without it. If you are unavailable to sign for the package, the courier will leave a card with instructions on how to reschedule delivery or pick up your package from a local depot.

What Happens If You Miss the Delivery?
If you miss the delivery of your order, the courier will leave a card with instructions on how to reschedule or pick up your package from a local depot. In most cases, they will attempt delivery again on the next working day. If you are unable to reschedule or pick up your parcel within the specified time, the package may be returned to us. In such cases, we will contact you to arrange a redelivery, but please note that an additional charge will apply for redelivery.

Parcel Rejection and Refund Policy:
If you reject the parcel upon delivery and request a full refund, we will only refund the cost of the product. The delivery charges are non-refundable. Please keep this in mind when rejecting a parcel.

Customs and Duties:
Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the customer. The courier may request payment of these duties either in advance or at the time of delivery. We apologize for any inconvenience, but please note this is outside of our control and varies depending on your country's customs regulations.

📦 Order Processing

All orders are processed within 1-2 business days (Monday-Friday, excluding holidays). Orders placed before 12 PM GMT are processed the same day.

Weekend orders will be processed on the next business day.

🎄 Holiday Shipping Notice

During peak seasons (November-January):

• Please allow extra 3-5 business days for delivery
• Last order dates for Christmas delivery will be announced in November
• Tracking updates may be delayed due to high carrier volumes

Customs and Duties Information

When ordering from outside of the United Kingdom (UK), please be aware that customs duties and taxes may be applied by the customs office of your destination country. These fees are the responsibility of the customer and are not included in the price of the product or shipping costs at checkout.

Customs Fees
Customs duties, taxes, and any other import fees are charged once the package reaches your destination country. The exact amount depends on the country's customs policies, which are determined by the local authorities and vary by location.

When Will Customs Fees Be Charged?
Customs fees may be requested in advance by the courier or at the time of delivery. If customs fees are required, they will need to be paid directly to the courier or the customs office handling your parcel.

We Apologize for the Inconvenience
We understand that dealing with customs charges can be inconvenient, but please note that this process is out of our control and varies by country. We are not responsible for any delays caused by customs or the additional charges applied during the customs process.

Customs Clearance Delays
Please be aware that customs clearance can sometimes delay the delivery of your package. These delays are beyond our control, and we recommend allowing extra time for delivery in case of delays caused by customs procedures.

Refusal to Pay Customs Fees
Fozia Arif is not responsible if the customer refuses to pay the customs duties or taxes imposed by their country. If a parcel is returned to Fozia Arif due to the customer's refusal to pay these fees, any charges incurred, including return shipping costs, will be deducted from any refund issued.

Gift Declaration
Please note that we cannot declare any purchases as gifts. Doing so would violate the laws and regulations of the destination country. All items will be declared as purchased goods.

🚚 Our Shipping Partners

We work with trusted carriers:

• UK Deliveries: Royal Mail, DPD
• International: DHL, FedEx

You'll receive tracking information via email once your order ships.

⚠️ Important Shipping Notes

• All delivery times are estimates and not guarantees
• Signature may be required for delivery
• Additional fees may apply for remote areas (Scottish Highlands, islands, etc.)
• We cannot ship to PO boxes
• Maximum package weight: 30kg
• Please double-check your shipping address - incorrect addresses may incur additional fees