Fozia Arif

Return & Exchange Policy – Fozia Arif

Return & Exchange Policy

Last updated: July 2025

  • ✔️ 14-day return window from delivery date
  • ✔️ Exchanges available if item is in stock
  • Non-returnable: Hygiene items, used jewelry, final sale
  • ⚠️ Customer covers return shipping & international customs
  • ⚠️ Original shipping fees non-refundable
  • 📦 Items must be unworn with tags attached

Eligibility Requirements

  • Request must be made within 14 days of delivery
  • Items must be in original condition:
    • Unworn, unwashed
    • All tags attached
    • No stains or damage

Return Process

  1. Email admin@foziaarif.com with:
    • Order number
    • Reason for return
    • Photos if claiming damage
  2. We'll issue a Return Authorization (RA) number
  3. Ship items back using tracked service (your cost)

Exchange Options

  • Available if item is in stock when we process your return
  • You'll pay:
    • £4.75 for standard delivery
    • £8.00 for next-day delivery
  • If unavailable, we'll issue a refund minus return shipping

Refund Details

  • Processed within 7 business days after inspection
  • Issued to original payment method
  • Excludes original shipping costs

Important Differences from UK Policy

  • You are responsible for:
    • All return shipping costs
    • Customs fees (both directions)
    • Import duties
  • Mark package as "Returned Goods" to minimize fees
  • Any customs charges we incur will be deducted from your refund

Exchange Costs

Region Shipping Cost
Europe £18
USA & Worldwide £22

Additional customs fees may apply in your country

These items cannot be returned or exchanged:

  • Hygiene products:
    • Hijabs & caps
    • Innerwear
  • Jewelry:
    • Nose rings/earrings that have been worn
    • Personalized/custom pieces
    • Altered items (resized/modified)
  • Clearly marked final sale items
  • Gift cards

If your item arrives damaged:

  1. Report within 48 hours of delivery
  2. Email admin@foziaarif.com with:
    • Clear photos of damage
    • Photos of packaging
    • Order number
  3. We'll provide a prepaid return label for faulty items

Resolution Options

  • Full refund (including original shipping)
  • Replacement if available
  • Exchange for another item

No Exceptions Policy

  • Absolutely no returns/exchanges under any circumstances
  • If returned:
    • Item will be reshipped to you
    • You must pay return shipping costs
  • Please choose carefully - these items are discounted for clearance

Timeline

  • 7 business days after we receive your return
  • Plus 3-5 business days for bank processing

What's Deducted?

  • Original shipping costs
  • Return shipping costs
  • Any customs fees we incur

Method

  • Refunded to original payment method
  • For bank transfers, we'll request your details

What We Check

  • Condition matches original state
  • All tags attached
  • No signs of wear/wash
  • No stains or damage

Possible Outcomes

  • Full refund if conditions met
  • Partial refund (typically 50%) for minor issues
  • No refund if significantly used/damaged

You may appeal with additional photo evidence

Before Filing a Dispute

  • Always contact us first at admin@foziaarif.com
  • We resolve >99% of issues amicably
  • Chargebacks cost us £15-25 even when we win

Our Response Process

  • We will contest unjustified chargebacks with:
    • Delivery confirmation
    • Policy acknowledgment proof
    • All communication records

Consequences

  • Future orders may be blocked
  • Blacklisting from purchasing
  • Legal action for significant amounts

Return Address

Fozia Arif Returns
2B Boleyn Road
Forest Gate
London, E7 9QE
United Kingdom

Important: Include your order number inside package.

Need assistance? Contact our support team

Policy last updated: July 2025